Rental FAQ

General FAQs

Can I pick up my rented pieces in-store after placing an online order?

Yes! Just give us a heads up so that we can have them ready for you.

If I pick them up in the store, can I still ship them back when I want to return?

Yes, no problem! Just let us know that you need a label and we’ll send one via email.

Can I place my order for an OTR or Membership Subscription in store?

You're more than welcome to sit in the store while checking out online, but all rentals must be purchased through our website.

Why do I have to fill out a form after purchasing?

We just want to be sure that if something goes wrong (which hopefully it won’t) we’ll be protected. Also, we want to get to know you better so we can cater to your vintage desires!

Is shipping included?

You are responsible to pay the $10 shipping fee to get your items to you, but we got you covered for your return. You’ll find a prepaid shipping label in your original package.

Can I use my own shipping carrier?

No. You can only use the carrier of our choice, as clearly labeled on the return label. We primarily use UPS as our carrier, but will use FedEx, USPS on occasion so double check the label. If you choose to use your own carrier and your own label, you will be responsible for anything that happens with the items on its route back to us, as well as paying for the label. We can always reissue your return label if you lose it.

I lost my prepaid return label, can I get a new one?

Of course! It is your responsibility to inform us as soon as possible. We will email you over a new one. You are still required to return back your items on the correct date.

What happens if I lose my rented items?

There is no coverage on any of the rented items, so if you misplaced your items or they got stolen, you are responsible for covering the cost of the full retail value.

What happens if I damage the rented items?

If there is more damage and/or wear and tear to the items than how it was before your rental term, you are responsible for covering the cost of the retail value and/or cost of damages determined by us.

What is the perk of doing a Subscription Rental vs a OTR?

Doing a subscription rental gives you more value for your money, longer time with your piece(s) and you become a part of our exclusive membership Instagram community (@rentnsn). An OTR is great when you have an event coming up or want a special designer piece for one or two time wear.

I want to gift my friend a rentNSN membership. What’s the best way to do that?

I’m an influencer/content creator interested in working with rentNSN! How do we connect?

Look through our rental options and choose an item you would like to rent. Reach out to us via instagram or email about working with us.

One Time Rental FAQs:

How long do I get to keep my one time rental for?

You have UP to 14 days to enjoy your one time rental. You are welcome to return it before 14 days.

I want to extend my OTR, what should I do?

What happens if I don’t return my OTR?

You will be charged for an additional rental term. We kindly ask you to get in touch with us to let us know if you’d like to re-rent the item or if you can not return it on time.

How Is the cost determined for OTR’s?

The rental price for OTR’s is 30% of the retail value/purchase price

What if I want my start date to be within the three days of my order date?

Let us know! We’ll do our best to ship your items the same day but we do block off the first three days for your benefit so you get as much of your rental term as possible.

Subscription Rentals FAQ:

I bought the subscription! What next?

Welcome to the club! Now just keep a lookout in your inbox for your confirmation email. It will include all info needed to rent; a link to our insurance form to fill out, your exclusive rental code and additional instructions for smooth takeoff. You will need to complete the form, and then follow the steps in the email with the code.

I don’t see an email, what should I do?

Be sure to check your junk mail! Sometimes they can be sent there. If you still don’t see one after 2 hours us at rent@nostandingnyc.com.

Why do we need a code?

The code is generated for you in specific and your membership level. The code (in addition to adding in your “Shipping Fee” product) is what’s going to populate the membership cost of the items at the end of checkout.

Why do we need to add a shipping product to our cart with our rented items?

We have always charged shipping for all our NSN products, so this is no different! The shipping also activates your specific code to let us know you are checking out with rentNSN, and is part of your membership.

Can I check out my rented items with a different email that I used to purchase the membership?

Nope! The email you’ve received the code with is connected to the membership level that you purchased. If you checkout with another email, your cart would not update with your rentNSN membership. Please email us at rent@nostandingnyc.com with any changes to your membership.

I bought the subscription but the code isn’t working for me when I’m ready to check out with shipping and my item(s) in the cart.

The email you’ve received the code with is connected to the membership level that you purchased. If you checkout with another email, your cart would not update with your rentNSN membership. Please email us at rent@nostandingnyc.com with any changes to your membership.

How does swapping my products IRL work?

You can swap in person by returning your previously rented items and ensuring they are handed to a NSN representative. Once returned, you can choose the next pieces that are on par with your membership tier.

What happens if my item arrives ‘late’ due to shipping problems?

As long as you let us know when you’ve returned your items back before/or on your rental period ending, it’s no harm no foul. If your items are late without notice, we will charge you the full amount for your order.

For any more questions, comments or concerns please contact us at rent@nostandingnyc.com

Happy Renting :)