Rental FAQ
General FAQs
Can I pick up my rented pieces in-store after placing an online order?
If I pick them up in the store, can I still ship them back when I want to return?
Can I place my order for an OTR or Membership Subscription in store?
Why do I have to fill out a form after purchasing?
Is shipping included?
Can I use my own shipping carrier?
I lost my prepaid return label, can I get a new one?
What happens if I lose my rented items?
What happens if I damage the rented items?
What is the perk of doing a Subscription Rental vs a OTR?
- Doing a subscription rental gives you more value for your money, longer time with your piece(s) and you become a part of our exclusive membership Instagram community (@rentnsn). An OTR is great when you have an event coming up or want a special designer piece for one or two time wear.
I want to gift my friend a rentNSN membership. What’s the best way to do that?
- Contact us at rent@nostandingnyc.com and we’ll help you arrange the gift!
I’m an influencer/content creator interested in working with rentNSN! How do we connect?
- Look through our rental options and choose an item you would like to rent. Reach out to us via instagram or email about working with us.
One Time Rental FAQs:
How long do I get to keep my one time rental for?
I want to extend my OTR, what should I do?
What happens if I don’t return my OTR?
How Is the cost determined for OTR’s?
What if I want my start date to be within the three days of my order date?
Subscription Rentals FAQ:
I bought the subscription! What next?
- Welcome to the club! Now just keep a lookout in your inbox for your confirmation email. It will include all info needed to rent; a link to our insurance form to fill out, your exclusive rental code and additional instructions for smooth takeoff. You will need to complete the form, and then follow the steps in the email with the code.
I don’t see an email, what should I do?
- Be sure to check your junk mail! Sometimes they can be sent there. If you still don’t see one after 2 hours us at rent@nostandingnyc.com.
Why do we need a code?
Why do we need to add a shipping product to our cart with our rented items?
- We have always charged shipping for all our NSN products, so this is no different! The shipping also activates your specific code to let us know you are checking out with rentNSN, and is part of your membership.
Can I check out my rented items with a different email that I used to purchase the membership?
I bought the subscription but the code isn’t working for me when I’m ready to check out with shipping and my item(s) in the cart.
How does swapping my products IRL work?
- You can swap in person by returning your previously rented items and ensuring they are handed to a NSN representative. Once returned, you can choose the next pieces that are on par with your membership tier.
What happens if my item arrives ‘late’ due to shipping problems?
- As long as you let us know when you’ve returned your items back before/or on your rental period ending, it’s no harm no foul. If your items are late without notice, we will charge you the full amount for your order.
For any more questions, comments or concerns please contact us at rent@nostandingnyc.com
Happy Renting :)